Sanderson Recruitment Ireland
Our client is a leading multinational card payment acquirer and payment processing company based in Dublin. As Customer Service professional, you will handle inbound customer calls and queries through to resolution with a focus on customer satisfaction. Roles/Responsibilities: Handling inbound customer calls and queries through to resolution with focus on first-time resolve. Taking ownership of calls and ensuring all steps are carried out to support a resolution with customer - escalate calls upwards efficiently to next level for fast resolution and maintaining customer satisfaction. Deal efficiently & effectively to all customer queries whilst maintaining excellent customer service through every call at all times. Calls will be monitored and feedback will be given to support continuous improvement with call handling. You will be responsible to effect all recommendations with always a focus on continuous improvements. Taking appropriate responsibility to process confidential information in a secure manner. Depending on experience in role, more duties may be added to help streamline process and enhance customer satisfaction with our products and services. Keeping customer informed (KCI) - in accordance with set KPI's while customer queries/escalations are being resolved. Experience: Previous experience within a call centre / customer service environment including inbound and outbound calls, preferably within the financial services or payment processing industries would be an advantage. Performance driven, and able to work under pressure and to tight deadlines. Ability to work on own initiative, and to be a team player. Communication skills - excellent verbal communication skills. Professional attitude and demeanor. Ability to work a flexible schedule (which will include shift hours with some weekend work. Apply online or call Sarah on 01 513 7291 for more information. This job originally appeared on RecruitIreland.com.
74 days ago