Cache of job #13973686

Job Title

Contacts Executive

Employer

Competition And Consumer Protection Commission

Location

Competition and Consumer Protection Commission, Bloom House, Railway Street, Dublin 1

Description

The CCPC is seeking to recruit a Contacts Executive to work in the Communications & Policy Division.  The successful candidate will work as part of a small team with responsibility for support, management and ongoing training of the CCPC’s outsourced consumer helpline, which deals with more than 41,000 contacts per year. In addition, this team carries out extensive quality control on the service provided, responds directly to consumer letters and manages the corporate phone line for the CCPC. The Unit is also responsible for ensuring that escalation processes for potential enforcement matters are efficient and robust and for analysing the information obtained through the consumer helpline to help inform the CCPC’s activities. Such analysis generates reports on trader activity, consumer sentiment and market trends for the wider organisation.  Therefore, the work of the Unit plays an important role in identifying and prioritising the issues which the CCPC studies or investigates. Maximum Salary: €49,460/ Minimum Salary: €29,316. Application details/procedure: https://www.ccpccareers.com/contacts-executive. Closing date: 17th December 2018. Please note that this advertisement is being hosted by the Public Appointments Service on publicjobs.ie. The Public Appointments Service has no involvement in, or responsibility for, the recruitment and selection process or the terms and conditions which relate to this post.

Date Added

1929 days ago

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