Cache of job #13970135

Job Title

Customer Service Controller

Employer

Webrecruit Ireland

Location

Co Dublin, Dublin

Description

Customer Service Controller. Rathcoole, Co. Dublin. €Competitive DOE Plus Excellent Benefits Package. DiPerk is the sole authorised distributor of Perkins engines in the UK and Ireland and specialise in the supply, service and support of these high quality power solutions. Part of the Finning group of companies, DiPerk are now seeking a Customer Service Controller to join their team. If you’re a passionate technical or mechanical professional with a great management or leadership style, this is an excellent opportunity to take on an exciting, fast-paced position. Encouraging a culture of personal development and engagement, Diperk provides the ideal environment in which to progress your career and develop your skill-set. As a Customer Service Controller, you will be responsible for delivering an outstanding experience to customers by ensuring their needs are met. You’ll also directly manage a team of four – seven Engineers, acting as a mentor, addressing performance issues and undertaking regular update meetings with individual team members. Making sure that the appropriate resources are available to meet customers’ service needs through capacity and capability planning, you’ll lead the end-to-end repair process from identification through to closing the work order. You’ll maintain clear consistent communication with the customer throughout the service repair process and help to deliver the lowest cost of equipment ownership. Additionally, you will: - Create service quotes of up to €3,000. - Use customer feedback and metrics to improve the customer experience. - Drive continuous improvement through the effective use of data. To be considered for this role, you must have: - At least three years’ experience in a technical or mechanical engineering role. - Supervisory or team leadership experience. - A foundation level engineering qualification. Financially and commercially aware, as a Customer Service Controller, you will be a champion of safety, highly organised and a strong communicator. A customer driven approach will be key, as will a strong sense of ownership for customers’ care and experience. To apply for the role of Customer Service Controller, please apply via the button shown. This vacancy is being advertised by Webrecruit Ireland Ltd. The services advertised by Webrecruit Ireland Ltd are those of an Employment Agency. Additional Keywords: Customer Service Controller, Service Controller, Engineering Services Team Lead, Senior Mechanical Engineer, Lead Mechanical Engineer, Lead Technical Engineer, Mechanical Engineering Supervisor, Senior Engineer, Lead Engineer, Engineering Team Leader, Mechanical Engineering Team Leader, Lead Electrical Engineer, Engineer. This job originally appeared on RecruitIreland.com.

Date Added

10 days ago

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