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Job Title

Cloud Product Support Enginner-German Sp






Do you want to work for a company that is consistently recognized as a global top employer? Then this position is for you! Our Galway, Ireland based team in Business ByDesign/Cloud for Customer have over 100 colleagues supporting several functions that suit their individual expertise. Our Galway ByDesign/C4C teams collaborate closely with our Brazil, India and China colleagues to provide a 24/7/365 technical support to our customers. Supporting global customers means we are a diverse workforce that are highly motivated and passionate about delivering top class customer experiences. This position is highly client-focused and fast-paced with no one day the same. If you want to progress your career by working in a Global company and support environment whilst getting exposure to the newest technologies then read on! What we can offer you? Career progression – At SAP we are known for offering employees the tools and support to develop in their career. Training – each employee will have a development plan that involves a mixture on-the-job learning and knowledge-based training. Supportive environment – we encourage expression, collaboration, individuality and diversity – we have over 63 nationalities & 47 languages here SAP Ireland. Working on world class cloud products and services within the SAP ByDesign and C4C environment – enhancing your technical and SAP knowledge. Relocation support for candidates moving from outside of Ireland. On-site canteen with free lunch, gym and lots of other great benefits! What a day in a life of an SAP Support Engineer looks like: Engaging with customers by utilising real-time channels and tools. Liaising with development and field teams to identify application errors and missing product functionalities for future releases (legal/non-legal requirements. Analysing incidents, perform in-depth troubleshooting to identify and solve complex technical issues. Providing timely and ongoing regular updates and solutions to SAP customers according to our Service Level Agreements (SLA. Documenting solutions to known issues and consulting questions to be posted to both internal and external knowledge bases. Act as a liaison between our Product Management and Engineering teams. Collaborating with other employees, sharing knowledge and process‐improvement suggestions. How to be successful in our application process? You will be fluent in both German and English (oral/written) to support our growing customer base. Having previous customer support experience is essential. To be successful in SAP you need an understanding of ERP and common business processes (sales, marketing, logistics, finance etc. This opportunity will suit a fast learner who is self-motivated, has personal drive, a multi-tasker and has strong analytical and problem-solving skills. You will be part of a diverse global team environment; being an active contributor that enjoys learning from colleagues and sharing customer experiences is very important. If you have a passion for learning new concepts and technologies in this progressive market, then SAP is for you! Essential to this role: A Bachelor’s Degree in Computer Science, Information Technology, Business Information Systems or a related field of experience. An understanding of the technical differences between on-premise and cloud-based solutions. Knowledge of most common operating systems, MS Office Suite and basic networking concepts. An understanding/interest of mobile devices and technologies, web services concepts as well as HTTP/HTTP protocols and XML knowledge. An understanding of general use of add-ons, SSL certificates and system communications and security protocols. Knowledge of a programming languages (preferable an object-oriented language) would also be an advantage. Previous customer service experience. This job originally appeared on

Date Added

174 days ago