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Job Title

Technical Medical Support - French


Collins Mcnicholas Recruitment




Medical Customer Support Specialist with one year's experience in a regulated environment. Must be fluent in French and English. Galway City. Responsibilities: Provide first level support in resolving customer complaints and improving customers experience. Central source for data regarding product performance that then is used by Marketing, Manufacturing, etc... Resolve customer issues in an efficient and timely manner and within agreed Service Level Agreements. Continually identify opportunities for process and system improvements that will reduce time and increase efficient resolution of customer complaints. Develop and maintain areas of expertise in product specialism’s required for role. Requirements: Experience in working in a regulated environment and be capable of providing excellent customer support with challenging technical complaints. Ideally the individual would have scientific qualification with minimum 1 year experience. Fluency in French is essential. Must be fluent in English. Experience in Trouble shooting/Technical query handling essential. Communicate technical knowledge to both customers and colleagues as necessary. Flexibility to react to the changing business goals. Strong IT experience i.e. SAP, CRM package, SFDC etc. For a confidential discussion and a more detailed job spec (more information on the role), please contact Noeleen Stewart on 091-706712 or email For more information on our Recruitment and HR Services, and to see a full list of our available jobs across Ireland, please visit our website at Follow us on LinkedIn and connect with our consultants to discuss all the latest jobs! This job originally appeared on

Date Added

170 days ago