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Job Title

Collections & Exceptions Agent


Bord Gais Energy


Dublin City Centre, Dublin


Collections & Exceptions Agent. R9963151. Customer Operations - Dublin. Specific Purpose Contract. Reporting to: Residential & Commercial Campaigns Development & Exceptions Lead. Bord Gáis Energy, part of Centrica PLC, is one of Ireland's leading energy providers. We supply gas, electricity and energy services to over 650,000 homes and businesses across the country, offering excellent customer service as well as the best value possible. We are the helpful energy company. We currently have an excellent opportunity for a Collections and Exceptions Agent. You will be part of the Credit & Collections Team; working in the commercial collections team. Extensive customer contact is involved, requiring excellent interpersonal skills while maintaining a professional manner at all times. This role will require a high calibre candidate to be able to work as part of a team as well as on their own initiative. You will be responsible for decision making which leads to optimal management of the debt portfolio within their control. Achievement of agreed Cash Collection and Application targets will be required. If you have previous experience in a Credit & Collections role, and enjoy working as part of a team, this could be the opportunity for you! About the Role. Ensure compliance to company credit policy and relevant legislation. Support the delivery of Credit Management objectives and support input into key operational metrics. Responsible for inbound and outbound phone and/or written correspondence with commercial customers in relation to their arrears profile. Addressing customer needs through debt management solutions, overdue balance negotiation, and query and issue resolution on commercial customer accounts. Liaise with Management in the resolution of issues/queries relating to outstanding payments. Accurate and timely updating of the system about actions taken and future collection tasks. Management of system generated tasks. Evaluation and implementation of appropriate actions by assessing customers' payment and arrears profiles and prioritise action accordingly. Decision making regarding disconnection of overdue accounts. Validate and report to credit function or solicitors on any accounts that may go legal may be required. Complete Credit management functions regarding new & renewal business leads. Liaise, assist, and build relationships with stakeholders and associated departments in the pursuance of payment and application of cash receipts. Other ad hoc duties may also be assigned. About You. Previous Credit & Collections experience is desired; preferably with commercial customers. Good working knowledge of Credit Management principles/processes. Excellent numeric skills and knowledge of principles involved in Credit Management. Ability to work to targets and deadlines. Proven interpersonal, organisational and communication skills. Results Orientated dynamic individual who is motivated by target achievement. General computer literacy. PC literate and high level of proficiency in MS packages - Excel, Word, Outlook. Ability to interface professionally and positively with commercial Customers in achieving account settlement/query resolution/payment advice. Our Values. care | delivery | collaboration | agility | courage. The closing date for receipt of applications for this vacancy is 14 December 2018. Canvassing will disqualify. This job originally appeared on

Date Added

172 days ago