Customer Service Representative - French Speaking

Hartley People

Kilkenny

Our client, an award winning industry leader in manufacturing high quality home products, is currently seeking a French speaking custoemr Service Representative to join their team.  The role:   Serving Customers by answering product and service questions. Resolving product or service problems by clarifying the customers issues , determining the cause of the problem and explaining the  best solution to resolve the problem, following up to ensure resolution. Contributes to team effort by accomplishing related results as needed. Processes Customer Orders sent through fax, e-mail or phone. Contacts customers to ascertain data omitted on orders. Prepares and forwards preliminary paperwork to returns and replacements on problem orders not received. Maintains liaison with other departments for order completion. Writes up order, mails catalogues, samples, price quotations and similar data to customers as required. Performs other duties as assigned by supervisor. Is capable of using visual and spatial skills for resolving technical queries. The Person: 2+ years’ experience in a similar role. Technical customer facing experience an advantage. Fluent French Speaker. Demonstrates ownership and initiative capabilities. Strong verbal and written communication skills. Attention to detail in reporting and administration. Hartley People Recruitment work to the highest ethical standards within our industry and we value the trust that you place in us when you send your CV. We can provide a full consultation in confidence and we guarantee that your CV will not be sent to any of our clients without your prior consent. For immediate consideration please call Eamonn on 051-878813 or email your CV in response to this job posting.

2039 days ago