Customer Service Representative With Ger

Collins Mcnicholas Recruitment

Dublin West

Overview: This position provides customer service to our clients German-speaking customers in Europe, specifically DACH region. The successful candidate will be fluent in German, be able to accept ownership for processing orders &responding to customer inquiries in a timely manner. Essential Duties and Responsibilities: Responsible for ensuring all orders are processed and acknowledged accurately and promptly upon receipt. Ensure that all customer inquiries (including order status, inventory availability, delivery information, product information, pricing, and invoices etc) are resolved; Track and manage the interactions with the customers from every channel. Identify customer’s needs and provide support; Identify and solve problems using available resources. Maintain a current knowledge of products offered in the catalog to support providing basic product information. Complete the required documentation within the time limit and submit to the relevant organization; Proactively communicate product availability to the customer; Manage backorders, where required, informing the customers of availability dates. Create and distribute daily sales invoices. Handle product evaluation and travel set requests. Provide support to the sales team: pricing, quotes, service contract offers, product samples, customer call, customer account creation. Liaise with other departments to resolve customer inquiries. Ensure daily, weekly and monthly reporting is carried out as per business requirements. Provide feedback on a daily basis to the team leader / supervisor. Actively engage in projects to improve service levels. Will be required to work during Irish public and bank holidays, subject to local law. Qualifications / Skills required: Education : High school diploma / Associates Degree or higher. Experience : Related experience and/or training in Customer Service. Previous experience in a manufacturing company and/or in the medical device and/or pharma industrypreferred. Skills: Ability to speak, read and write in fluently in German and in English. Ability to communicate effectively with customers, employees, management,and cross-functionally for positive customer outcomes. Passion for customers and delivering a world-class service experience. Demonstrated critical thinking, problem-solving and analytical skills. A sense of urgency and proven ability to work under pressure. Attention to detail and strong organizational skills. Must be able to give and welcome constructive feedback; Contribute to building a positive team spirit and friendly and engaging work environment. Understanding of Order to Cash process and related systems…Oracle, SalesForce.com experience desirable. Strong computer skills are required. Apply Now: For a confidential discussion and more information on the role, please contactSarah Boyle on 01 66 200 88 or email sarah.boyle@collinsmcnicholas.ie. For more information on our Recruitment and HR Services and to see a full list of our available jobs across Ireland, please visit our websitewww.collinsmcnicholas.ie. Follow us on LinkedInand connect with our Recruitment Consultants to discuss the latest jobs, our job searching tips & videos! For more information on our Recruitment and HR Services, and to see a full list of our available jobs across Ireland, please visit our website at www.collinsmcnicholas.ie.For more information on Collins McNicholas, contact one of our six branches across Ireland in Dublin, Cork, Galway, Sligo, Athlone, Limerick. This job originally appeared on RecruitIreland.com.

2038 days ago