Cache of job #13939892

Job Title

Customer Services Representative

Employer

Beechfield Healthcare

Location

Portlaoise, Co. Laois

Description

Beechfield Healthcare is seeking to hire a Customer Services Representative to join their office support team.

The ideal candidate will have min 2-3 years' experience working in a back-office function dealing with customers, processing orders and generating invoices. You should be fully MS Office proficient. Experience of using Accounting/ERP systems would be an advantage. There is also a strong sales element to the role dealing with telephone enquiries and showroom customers. Experience of high-volume data entry is a distinct advantage.


Roles and Responsibilities:

  • Dealing with all aspects of customer orders.
  • Dealing with inbound sales enquiries and managing private customer sales pipeline.
  • Dealing with product returns and credit notes.
  • Dealing with customer enquiries, requests, backorders and record management.
  • Keeping customer informed in accordance with set KPI's while customer queries/escalations are being resolved.
  • Managing spare parts and responding to customers’ parts queries.
  • Liaising with Warehouse staff and other client offices.
  • Supporting sales teams & managers.
  • Providing administrative support to other departments, as required.


Qualifications and Experience:

  • Candidate will ideally have at least three years previous experience in a similar role, ideally in a service environment of a distribution or manufacturing company.
  • Excellent verbal & written communication skills.
  • Distribution/Medical Equipment experience desirable.
  • Good working knowledge of Microsoft Office Applications (MS Excel & Word) and order processing experience desirable.


The successful candidate will be:

  • Flexible, hardworking and enjoy working with people.
  • Articulate, courteous with a friendly telephone manner.
  • Ability to work well under pressure while adhering to strict deadlines.
  • Independent but able to work well as part of a team and to help out with other office tasks as needed.
  • Willing to work outside of normal working hours as required, during busy periods or while supporting project work.


Remuneration

  • Salary: Negotiable
  • Generous Sales Commission Structure
  • Hours: 9.00am-5.30pm Monday-Friday
  • 20 Days Holidays
  • Contributory Pension Scheme

Date Added

39 days ago

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