Noc Engineer Tier 1

FRS Recruitment

Limerick

Key Duties and Responsibilities: Monitoring all aspects of network including devices, collocation facilities, backhaul links. Opening cases and taking action within SLAs, demonstrating a methodical trouble shooting approach with detailed case updates being tracked at all times. Initial trouble shooting and diagnosis of all faults using trouble-shooting tools and monitoring systems. Opening quality trouble tickets and follow correct incident management procedures to own, track, report, document and manage faults to resolution. Escalate issues as necessary to support teams in an efficient manner retaining close management of open issues. Providing quality support to customer base updating and resolving issues in a professional manner within predefined SLAs. Manage customer enquiries, complaints and requests in a responsive and professional fashion. Install, commission and test equipment on customer premises in accordance with predefined procedures. Participation in the 24/7 shift rota. Requirements: Technical Background. General understanding of telecoms transmission/networking principles. Excellent documentation skills. High levels of flexibility, willingness to learn and develop in addition to an awareness of future. trends in the telecommunications industry. Good working knowledge of MS Office applications. Fluent in written and spoken English. Eligible to work in Ireland. Personal Attributes. A reliable team player who as the ability to multitask and work on their own initiative. Proven interpersonal and communication skills. Excellent attention to detail with the ability to prioritise. Technical Experience. Educated to degree level or 1 - 2 years networking experience, ideally in a telecommunications. environment but similar experience in an enterprise environment will also be considered. CCNA certification or similar industry recognized IP/Ethernet certification is preferable but not essential and equivalent experience will be considered. Technical support/service desk experience and/or previous NOC experience is required. Knowledge of ITIL desirable. Apply today! Are you an experienced Network Operation Centre (NOC) Engineer Tier 1 that is looking for a change for growing, dynamic company which helps in growth of your career? If so please send an updated cv in strict confidence for this Network Operation Centre (NOC) Engineer Tier 1 role to Purva Rao, IT Recruiter, FRS Recruitment (086-0241818) via the apply link or share with friends/colleagues. FRS Recruitment is committed to promoting diversity and disability in the work place and is a KANCHI 100 company. This job originally appeared on RecruitIreland.com.

2108 days ago