Order Administrator - German Speaking

Brightwater

Cork

<h2> order administration with german </h2> if you are german speaking people-oriented, customer centric and of a forward-thinking mindset, this position is one for you. you will work with a global company who has a strong focus on employee development with the offer of a very competitive benefits package. <h3> responsibilities </h3> the primary role of the order administration is to support the accurate, efficient and compliant customer order processing for customers across the business. effectively monitor and resolve all sales orders & sales interface issues. effectively manage, track and resolve all tier 2 customer disputes, close any issues with orders, in co-operation with established customers and internal teams. work in partnership with the other members of the team to ensure excellent order processing & positive customer experiences. review key metrics & communicate to stakeholders to ensure kpis are being met. <h3> what you need to do the role </h3> 2-3 years’ experience in order management function with knowledge of order management processing and customer service experience and experience in identifying and delivering process change. bachelors degree (or equivalent work experience. fluency in english & german language. <h3> skills that would be an additional benefit </h3> ability to handle complexity and utilize analytical skills, with attention to detail. ability to proactively & effectively analyse & resolve problems. ability to effectively prioritize and complete key tasks and deliverables. able to respond flexibly and empathetically to customer needs, managing their expectations effectively. ability to work in global team environment and communicate effectively with both internal business partners of all levels & disciplines as well as external bpo team members. <h5>please contact leonie gleeson on <a href="mailto:l.gleeson@brightwater.ie"> l.gleeson@brightwater.ie </a> or <a href="tel:00353214421000">0214221000</a> to discuss in full confidence.</h5> this job originally appeared on recruitireland.com.

2109 days ago