Facilities Helpdesk Co-Ordinator

Lotusworks

Dublin South

About Us. A valued and trusted partner to the world’s leading companies. We are committed to service excellence through our talented people who are empowered to be innovative and best in class. Location. Dublin, the capital of Ireland. Famous for its easy going charm and cultural heritage. Dublin hosts an array of activities, dining, sports, socialising, arts and much more. Join us and work with us to deliver the excellent service we are renowned for with our clients. Be part of something great. Your Job Purpose. As Facilities Helpdesk Co-ordinator you will be operating a service helpdesk on behalf of our client for a role based in South Dublin. Responsibilities: Management of workflows for calls logged through to completion. Allocating work orders to staff and contractors via an internal ticket system. Act as point of contact to provide updates on calls logged for client staff. Scheduling of planned maintenance activities. Coordinating planned and reactive maintenance activities. Liaising with contractors to ensure all tasks/works are scheduled and closed out in a timely manner. Ensuring technical close out of the maintenance activities (service visit completion. Request and follow up on quotes for maintenance & reactive call repair works form facilities partners. Ensuring administrative close out of maintenance activities (invoicing / records / payments. Record keeping of all maintenance activities and payments in respect of the activities. Drafting of operational reports on maintenance completion, maintenance costs, contractor performance and conducting contractor KPI inspections. Maintenance of client asset list for multi-site portfolio. Maintenance of key suppliers lists. Ensuring strong communications with company and client staff at all times. Any other works associated with customer requests or helpdesk calls. Overtime may be required on occasion. Proactive maintenance verification, ensure facilities partners submit proactive maintenance reports or certification in a timely manner and recorded in client verification tracker for reporting purposes. Proactive maintenance recommendations, raised in ticket system, followed up on, sent for review, funding and scheduling. Submitting of team time sheets weekly. Requirements: 3+ years’ experience in a similar role. Good administrative skills are essential. Experience of a busy maintenance helpdesk environment desirable. Experience using an electronic purchase requisitioning and invoicing system. Good customer service skills are essential. Third level qualification, trade qualification preferred but not essential. StrongPC skills and a good working knowledge of MS Office packages essential. (Excel advanced level. Be organised and have good time management skills. Be enthusiastic and hard-working. Be focused and pay attention to detail. Be able to work on own initiative. Fluent English is essential. Benefits. Life Assurance. Pension Contribution. Training & Educational Assistance (Engineers Ireland CPD Members. Healthcare Contribution. Annual GP Check-Up. Extra Annual Leave. Healthcare Screening. Not ready to apply, or have some questions? Call our Talent Specialist’s on 07191-69783 or Email jobs@lotusworks.com and we will be happy to help! LotusWorks is proud to be listed in the Best workplaces 2017. Empowering talent we care about for over 29 years. LotusWorks is an Equal Opportunity Employer. This job originally appeared on RecruitIreland.com.

2103 days ago