Cache of job #13919815

Job Title

Technical Service Co-Ordinator

Employer

ICDS Recruitment

Location

Dublin South

Description

Technical Service Co-ordinator / In-House Service Engineer. The role is, first and foremost, to provide first class service and technical support to customers, to Field Service Engineers, and to Sales personnel in order to ensure the continued success of the company and to build further on the strong reputation and relationships which the company currently enjoys with its customers and principals. Specific responsibilities and actions involved in this role are as follow s: - Providing office-based technical support for customers: o Assisting customers with technical support for faults they have and bringing these to a successful conclusion wherever possible. o Logging service request on company and supplier Service Systems. o Using and contributing to the development of systems and technologies, such as Trumpf Teleservice, Trumpf VOS, Skype, Whatsapp video and/or other means for fault-finding and efficient support of customers. o Liaising with suppliers in relation to issues with customers and equipmentwith a view to early resolution of problems and efficient management of costs. o Attending training at principals, where appropriate, to facilitate this role and for continuous personal and technical development. - Providing back office support for engineers: o Scheduling and planning work for engineers. o Sourcing manuals/drawings etc. which are needed in the support of customers. o Working with customers, engineers and the spare parts department, to identify/source spare parts, as required. o Providing technical support for engineers where specific product expertise is known. o Assisting with arranging tools for specific jobs. o Supporting with sourcing/providing training as needed. o Observing the company’s safety procedures and keeping safety as a priority in all work activities, including where driving company vehicles during the course of your work. - Providing field based service for customers: o Not in the normal course of duties but in exceptional circumstances – e.g. periods of high workload / holidays / specific product expertise / other reasons. – to provide field service support for customers, including breakdown support, service and installation of machines where expertise is available and relevant. - Supporting the Sales departments and promoting the sale of products: o Where particular expertise is available and needed, providing technical advice to support the correct specification and successful sale of machines. o Joint visits to customers with Sales personnel, where required for technicalsupport for particular projects, including areas such as laser welding, laser cutting, other areas where product expertise is held. o Assisting with the sourcing and provision of needed technical documentation/drawings etc. which is required during the course of a sales project. o Scheduling review of trade-in equipment with discussion with Sales department. o Supporting the planning of installations with a view to ensuring good and efficient installations, satisfied customers and towards the minimising of commissioning costs and avoiding future potential warranty costs. Towards this goal:  Providing and discussing installation requirements with customers in advance of machine delivery.  Pre-installation project planning and onsite meetings with customers.  Arranging needed tools in advance and managing stock of in-house specialist tools.  Scheduling engineers as needed.  Checking and arranging training requirements for both engineers and customer.  Liaising with Applications department in relation to Software and training requirements. - Ensuring the commercial success of the Service Department: o Working with the Service Manager and administrative personnel to ensure the successful financial performance of the Service Division. Maximising chargeable work including on-site and remote support which is deemed chargeable. Working with the Service Manager and Service Engineers to minimise non-chargeable work such as long installation times and warranty work which could have been avoided through better planning and preparation, better installations and better training of customers. - Other Activities and responsibilities: o Observing the company’s safety procedures and keeping safety as a priority in all work activities, including when driving company vehicles during the course of your work. Contributing to the safe working practices of the company and all personnel. Experience required: - Able to read electrical/hydraulic diagrams. - Previous Field Service Engineer experience supporting a wide range of machine tools. - Fault-finding / customer support skills. - Computer skills. - Good communication / phone manner / patience with customers / ability to build good customer relationships. - Willing to travel if needed. - Strong technical knowledge. Renumeration: - Competitive salary. - Company vehicle. - Non-contributory company pension. - Relocation assistance may be considered for suitable candidate. - Expenses, where applicable, in the case of travel to customers or principals. - Year-end bonus, subject to company and personal performance and targets having been achieved. This job originally appeared on RecruitIreland.com.

Date Added

2081 days ago

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