Client Support Specialist

CPL

Cork

Are you a highly competent problem solver? Do you like coaching/training customers/clients? Can you pick up software systems easily? Our client, a multinational healthcare software company is opening their new office in Cork City Centre. We are recruiting an ambitious and dynamic Client Support Specialist to provide high quality support to a global client base. Key responsibilities: Build relationships with the organisation’s clients and support them to get the most out of their software through providing customer service via phone and email. Training and coaching customers and. Respond to queries in accordance with set SLA’s. Provide solutions to customers queries and ensure an accurate and highly reliable service. The successful candidate: Experience in a customer service role dealing with challenging/complex applications and work flows (health insurance, accounting software etc. Exceptional verbal and written skills. Ability to problem solve and provide solutions. Strong logic capabilities and the ability to predict customers’ issues before they highlight them. Ability to work in a growing/start up environment along with a keen interest in learning and development. This job originally appeared on RecruitIreland.com.

2108 days ago