Passenger Service Agent

FRS Recruitment

Dublin

As a Passenger Service Agent : Essential Duties and Responsibilities for an Airport Passenger Service Agent - include the following. Other duties may be assigned. Checks passengers at check in gate and at boarding gate. Checks passenger baggage and issue luggage tags for appropriate destination. Coordinates ticket desk activities with those on the ramp regarding baggage handling to assure that all l luggage is routed to correct flight. Handle customer queries regarding ticketing or baggage handling as they arise. (i.e. lost baggage, lost/misplaced tickets, cancelled flights or delayed flights. Makes announcements regarding flight activity at gate or over airport's general PA system. Answer customer's inquiries regarding flight schedules, fares, space availability for a particular flight and other questions that may arise. Maintains the level of service expectations of both the passenger and the airline customer at all times. * Communicates with flight crew on ground and via ground to air radio. Coordinates with other airport vendors regarding specific flight information (i.e. fuelling, catering, etc.) Assist in Ad-hoc customer care procedures. Skills : Good common sense and organized and capacity to make quick and rational decisions. Effective communication skills and good listening skills. Able to multi-task and carry out duties in a fast-paced environment. Keen attention to details. Perform a variety of duties at an airport. Customer contact and Operational services. Perform a broad range of duties depending on location and service demands while delivering a high quality product. Effective communication skills and good listening skills. Requirement : All applicants must be years and over and available to complete 5 day training immediately. Contact me today as interviews take place next week. This job originally appeared on RecruitIreland.com.

2159 days ago