Mandarin-Speaking Customer Support

CPL

Cork

Mandarin Chinese Customer Support. Cork. Permanent. Our client, an innovative leading global organisation is recruiting Mandarin Chinese Customer Support agents to join their team in Cork. Responsibilities. Detailed verification of customer data. Act as a first point of contact for any data verification queries. Escalating issues where necessary. Working to strict SLAs and targets for productivity. Maintain quality assurance controls and provide regular feedback on SOPs and operational processes. Liaise with other areas of the business to identify suspicious activity. Make effective and timely decisions. Requirements. Fluency in both English and Mandarin Chinese is essential. Third level qualification. Previous experience in a Customer Service environment. Excellent communication and interpersonal skills. Proficiency in Microsoft Office. Self-motivated with strong attention-to-detail and the ability to work on your own initiative. An understanding of the need for confidentiality and data protection. Demonstrated good judgement and problem-solving skills. Strong organisational skills with the ability to multitask and prioritise effectively. For more information on this role please email your CV to avril.downey@cpl.ie or call Avril Downey on 0214626121. This job originally appeared on RecruitIreland.com.

2168 days ago