Cache of job #13890337

Job Title

Customer Service Rep - Dublin 3

Employer

Logiskills

Location

Dublin 3, Dublin City Centre

Description

Position Summary : Responsible for receiving and handling import/export bookings on a day to day basis with a high focus on quality and an excellent service towards the customer, both internal and external. Build up and maintain a good commercial relationship with our customers. Ensure the day to day operations in the Customer Service department are handled efficiently and accurately, with the dual focus on profitability and customer satisfaction. Duties and responsibilities. Bookings/Agency. Process bookings, domestic and feeder with accuracy and in accordance with customers’ requirements. Actively pursue volumes to fill the ships. Handle customer complaints/questions in a timely manner. Engage with shipping/transport departments to ensure timely delivery of customer cargo. Engage with Rotterdam office and agents throughout Europe to ensure timely delivery of customer cargo. Send daily / weekly customer reports as required. Customer Service. Ensure customer requests are handled in a timely and professional manner creating and sustaining customer satisfaction and loyalty, Maintain a high level of customer service attitude within the team at all times. Drive overall focus on client needs. Respond promptly to queries and follow up on all complaints and problemsas a representative of the company. Work with sales departments to support sales initiatives and customer service requests. Manage customer expectations with an open and transparent approach. Communication. Promote all “value-added” service possible to the customers. Communicate smoothly with Terminal Operations, Gatehouse and Sales Departments. Timely communication to all parties involved about delays or other matters related to their shipments. General. Propose/suggest/implement structural improvements and savings in all matters to ensure the department’s efficiency & cost effectiveness. Take initiative, and drive change where required. Ensure constant care in all matters. Skills Required: Language Skills: Fluency in English (spoken & written) is required. Any other EU language and advantage. Competent in Microsoft Office applications (Excel, PowerPoint. Knowledge of Hazardous Cargo regulations is a plus. Background: Logistics education or equal by experience. Direct customer contact experience. A transport/operational background. Knowledge of Liner Operations / intermodal Operations. Competences: Accurate. Flexible. Problem solver. Self-supporting. Good Interpersonal and communicative skills, written and spoken. Commercial aptitude. Hands-on and pro-active approach. This job originally appeared on RecruitIreland.com.

Date Added

2163 days ago

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